Revolut launches AIR (AI by Revolut), its AI financial assistant in the UK

Revolut has introduced AIR (AI by Revolut), an AI assistant built into its app that lets users manage their money through conversation. From spending analysis and card freezing to investment tracking, subscription management and even travel support, its purpose is to replace menu navigation with a simple natural-language exchange. AIR is currently being rolled out in the UK, with other markets set to follow.

This is not simply another attempt to attach the term “AI” to a random tool. Revolut takes artificial intelligence seriously enough to have created its own solution. Known as AIR (AI by Revolut), Revolut’s AI is an intelligent assistant embedded directly in the mobile app. UK customers are therefore the first to benefit from it.

Rather than offering a novelty chatbot that can answer a handful of FAQ questions, Revolut has built a far more comprehensive tool intended to transform everyday use of its banking app. Much as people have gradually stopped searching through Google in favour of asking ChatGPT or Gemini directly, Revolut wants users to stop moving between tabs and submenus and instead simply tell AIR what they need, in natural language.

Julia Ponomareva, Revolut’s Director of Customer Experience and AI Products, sums up the project’s approach by saying that the age of navigating through dozens of tabs and menus is over. The assistant is designed to be a genuine financial assistant, not merely a support tool.

What AIR can do

To open AIR, users can swipe down from the app’s home screen or go to Profile → Chats → AIR. The assistant can access the information already available to the user within the app, including transactions, investments and card details. There is no hidden data and no additional collection. It can then offer several ways to manage your finances:

• Spending analysis: receive an overview of spending habits, find out how much was spent on coffee last month, and understand where money is going.
• Investment tracking: check the status of a portfolio and monitor how investments are performing.
• Subscription management: view active subscriptions and cancel them where necessary.
• Card management: freeze a lost card directly through the conversation, without having to find the right menu.
• Travel assistance: get help planning a travel budget and buy a Revolut eSIM directly in the app.

Managing finances through natural conversation

All of this works by speaking naturally to the assistant, as if messaging a friend who knows your accounts inside out.

Already well ahead of its competitors, Revolut is widening the gap further with traditional French banks and even some online banks whose apps remain basic, slow and stuck with interfaces from the 2010s.

Revolut is not alone in recognising the importance of AI for financial management. Its UK rival Starling Bank also launched a similar Google Gemini-based assistant a month ago. Major UK banks including Barclays, NatWest, HSBC and Lloyds are likewise investing heavily in AI. In France, the gap is much wider, partly because of a stricter legal framework intended to protect customers’ money.

Will AIR be available in France soon?

AIR is only the visible part of the iceberg. Revolut has created an in-house team dedicated to AI. It is working on voice agents, personal assistants and automated sales tools. In January, the neobank rolled out ElevenLabs-powered voice agents in the UK and Europe, with striking results: ticket resolution was eight times faster and the call-completion rate reached 99.7%.

Revolut’s AI infrastructure and expansion

On the infrastructure side, Revolut runs on more than 200 NVIDIA H100 GPUs and handles around 1.2 million support tickets each month using AI, with roughly 80% of conversations resolved without human involvement. Now valued at around $75 billion and serving more than 70 million customers worldwide, the neobank has clearly made AI a cornerstone of its strategy.

What about France? Revolut recently announced that it would establish its Western Europe headquarters in Paris, backed by a €1 billion investment and plans to hire 200 people over three years. The company is also seeking a French banking licence.

For now, AIR is being rolled out only in the UK. Revolut has not provided a specific timetable for other markets. However, given the company’s expansion momentum and its growing presence in France, this assistant could arrive there in the coming months.